Frequently Asked Questions

Independent travel agents, small-to-medium travel agencies, and franchise groups or consortiums with a head office, primarily in South Africa and Africa. Whether you're a solo agent, a growing team or a head office, there's a plan that fits.

Yes. TravelTools.ai is based in Gauteng, South Africa and is built for the South African travel market. It publishes packages from local suppliers such as Thompsons, Holiday Factory and Beachcomber, and our support team works in your timezone.

The AI Lead Agent drafts a reply to a lead with recommended packages and can generate a quote from the lead. SnapQuote reads screenshots into quote items and the AI PNR Converter does the same for booking records. The AI Travel Agent answers your team's questions, the AI Travel Assistant chats with visitors on your agency website, and AI Blog writes posts for your blog. You review drafts before they go out, and the AI Blog and AI Lead Agent each have an on/off switch.

TravelTools.ai 1st Class is $99 USD/month per agency. It covers the back office and agent portal, the Quote Builder, leads and customers, invoicing with Zoho Books, packages with 7 supplier feeds, the Booking Tools Hub, AI tools, your agency website, dashboard and reports, and premium support for up to 20 users. Larger agencies and groups can contact sales for a custom Enterprise plan. There are no setup fees.

Yes. Book a free 30-minute live demo and we'll walk you through the Quote Builder, the lead inbox, your agency website and the dashboard using your agency's own scenarios. New accounts also start on a free trial. Visit our demo page to book a time.

Yes. There are no long-term contracts. You can cancel your subscription at any time, with no cancellation fees and no questions asked.

1st Class includes the back office and agent portal, Quote Builder, leads and customers, invoicing with Zoho Books and Glyde cards, packages with 7 supplier feeds, Booking Tools Hub, AI tools, agency website, dashboard and reports, and premium support for up to 20 users. Enterprise adds unlimited users, group admin for head office, a dedicated account manager, volume pricing and an SLA with priority support.

The Booking Tools Hub links to or embeds Amadeus Sell Connect and NDC tools from Thomalex and Verteil, alongside Agentbridge, SafariNow, MSC cruises, Plum, Avis, CarTrawler, buses, P1 Travel, Bryte insurance, Sherpa travel restrictions, ancillaries and Dubai visas. You book there as usual. Paste the PNR into the AI PNR Converter and it becomes quote items. Flight search inside a quote adds single or bundled flights.

A quote holds flights and segments, flight itineraries, hotels and rooms, packages, rental cars and extras, each with cost and commission lines. Add items from flight search, the PNR converter, SnapQuote screenshots, live Beachcomber pricing or the deals catalogue, drag them into order, then export a branded PDF. Quotes can be duplicated, versioned, bulk-exported by email and converted to an invoice.

Convert an accepted quote to an invoice, reorder line items or hide descriptions, record payments and track statuses and cancellations. Connect your Zoho Books account to create and download invoices there. Pay suppliers with Glyde virtual cards attached to quote items, with a verification code step. Your VAT setup and terms and conditions print on every quote and invoice.

Paradise Road, Holiday Factory, Thompsons, Beachcomber, Africa Stay, World Leisure Holidays and TLC Vacations. You can also build your own packages in a wizard covering details, location, itinerary and photos, then publish, feature, hide, archive, duplicate or map them to categories.

No. The AI Travel Assistant chatbot runs on your agency website, and its conversations land in an inbox where you read and reply. Lead forms and newsletter sign-ups on your website feed the same lead inbox, and you can set an SMS notification number and an automatic reply to new leads.

Yes. Group admin gives head office users with bulk import, news posts with categories and attachments, banners, a franchise billing list with deactivation, and terms and conditions uploads. Visit our Consortium page to learn more.

Yes. Choose a standard theme, one of two alternative layouts or a corporate layout, and set your logos, favicon, background image and colours. The site has home, packages, destinations, flights, buses, accommodation, contact, payment and corporate pages, lead forms, newsletter sign-up, a chatbot, a blog with comments, and online quotes and invoices your clients accept and upload traveller documents to. It publishes robots.txt, sitemap.xml and llms.txt, and tracks visitors with Ahoy.

Yes. If the built-in themes are not enough, we also design and build custom websites for travel agencies. Pricing depends on what you need, so contact us for a quote.

New accounts start on a trial straight away. Set your branding, VAT and terms in settings, switch on the supplier feeds you sell, choose a website theme and you are quoting. Support tickets and a Learn page are inside the portal if you get stuck.

No. TravelTools.ai is designed to be used by travel agents, not developers. If you can use email and a basic spreadsheet, you can use TravelTools.ai. Our support team is available to help with any questions.

Visit our Contact page, fill in your details, and our team will reach out within one business day to walk you through the platform and find the right plan for your agency.